Great piece, as usual — loved the illustrations and the “overheard at Starbucks” conversation. They say writing is a way of talking without being interrupted. I’ve noticed that since writing regularly for Medium, I tend to listen more and talk less in conversations. Coincidence? :) I recently wrote a piece, What to Do When You Feel Misunderstood. My conclusion is similar to yours — we err when we make things all about ourselves. When we listen with empathy, we begin to see a new perspective.